/* ===== Variables ===== */
:root {
  --primary: #3b82f6;
  --primary-dark: #2563eb;
  --primary-light: #eff6ff;
  --success: #16a34a;
  --success-light: #f0fdf4;
  --warning: #d97706;
  --warning-light: #fffbeb;
  --danger: #dc2626;
  --danger-light: #fef2f2;
  --purple: #7c3aed;
  --purple-light: #f5f3ff;
  --sidebar-bg: #1e293b;
  --sidebar-hover: rgba(255,255,255,0.08);
  --sidebar-active: #3b82f6;
  --sidebar-width: 248px;
  --header-height: 64px;
  --gray-50: #f8fafc;
  --gray-100: #f1f5f9;
  --gray-200: #e2e8f0;
  --gray-300: #cbd5e1;
  --gray-400: #94a3b8;
  --gray-500: #64748b;
  --gray-600: #475569;
  --gray-700: #334155;
  --gray-800: #1e293b;
  --gray-900: #0f172a;
  --radius: 8px;
  --radius-lg: 12px;
  --shadow: 0 1px 3px rgba(0,0,0,.08),0 1px 2px rgba(0,0,0,.04);
  --shadow-md: 0 4px 6px -1px rgba(0,0,0,.08),0 2px 4px -2px rgba(0,0,0,.06);
  --shadow-lg: 0 10px 15px -3px rgba(0,0,0,.08),0 4px 6px -4px rgba(0,0,0,.05);
  --transition: .15s ease;
}

/* ===== Reset ===== */
*,*::before,*::after { box-sizing:border-box; margin:0; padding:0 }
html { font-size:16px; scroll-behavior:smooth }
body {
  font-family: -apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',sans-serif;
  color: var(--gray-800);
  background: var(--gray-50);
  line-height: 1.5;
}
a { color: var(--primary); text-decoration:none }
a:hover { text-decoration:underline }
button { cursor:pointer; font-family:inherit }
input,textarea,select { font-family:inherit }
ul { list-style:none }

/* ===== Layout ===== */
.layout { display:flex; min-height:100vh }

/* ===== Sidebar ===== */
.sidebar {
  width: var(--sidebar-width);
  background: var(--sidebar-bg);
  position: fixed; top:0; left:0; height:100vh;
  display: flex; flex-direction:column;
  z-index: 200; overflow-y:auto; overflow-x:hidden;
}

.sidebar-logo {
  display: flex; align-items:center; gap:10px;
  padding: 20px 16px 16px;
  border-bottom: 1px solid rgba(255,255,255,.08);
}
.sidebar-logo .logo-icon {
  width:36px; height:36px; background:var(--primary);
  border-radius:8px; display:flex; align-items:center; justify-content:center;
  font-size:18px; color:#fff; font-weight:700; flex-shrink:0;
}
.sidebar-logo .logo-text { color:#fff; font-weight:700; font-size:15px; line-height:1.2 }
.sidebar-logo .logo-sub { color:var(--gray-400); font-size:11px }

.sidebar-section { padding:12px 8px 4px; color:var(--gray-500); font-size:11px; font-weight:600; letter-spacing:.06em; text-transform:uppercase }

.nav-item {
  display: flex; align-items:center; gap:10px;
  padding: 9px 12px; border-radius:var(--radius);
  color: rgba(255,255,255,.65); font-size:14px; font-weight:500;
  transition: background var(--transition), color var(--transition);
  margin: 1px 8px;
}
.nav-item:hover { background:var(--sidebar-hover); color:#fff; text-decoration:none }
.nav-item.active { background:var(--sidebar-active); color:#fff }
.nav-item .nav-icon { font-size:16px; width:20px; text-align:center; flex-shrink:0 }
.nav-item .nav-badge {
  margin-left:auto; background:var(--danger); color:#fff;
  font-size:11px; font-weight:700; padding:1px 7px; border-radius:20px;
}

.sidebar-divider { border:none; border-top:1px solid rgba(255,255,255,.06); margin:8px 16px }

.sidebar-user {
  padding: 12px 16px; margin-top:auto;
  border-top: 1px solid rgba(255,255,255,.08);
  display:flex; align-items:center; gap:10px;
}
.sidebar-user .user-avatar {
  width:32px; height:32px; background:var(--primary);
  border-radius:50%; display:flex; align-items:center; justify-content:center;
  color:#fff; font-weight:700; font-size:13px; flex-shrink:0;
}
.sidebar-user .user-info { flex:1; min-width:0 }
.sidebar-user .user-name { color:#fff; font-size:13px; font-weight:600; white-space:nowrap; overflow:hidden; text-overflow:ellipsis }
.sidebar-user .user-role { color:var(--gray-400); font-size:11px }
.sidebar-user .logout-btn {
  background:none; border:none; color:var(--gray-500); font-size:16px;
  padding:4px; border-radius:4px; transition:color var(--transition);
}
.sidebar-user .logout-btn:hover { color:var(--danger) }

/* ===== Main Content ===== */
.main-content {
  flex:1; margin-left:var(--sidebar-width);
  display:flex; flex-direction:column; min-height:100vh;
}

/* ===== Header ===== */
.header {
  height: var(--header-height); background:#fff;
  border-bottom:1px solid var(--gray-200); position:sticky; top:0; z-index:100;
  display:flex; align-items:center; justify-content:space-between;
  padding:0 24px; gap:16px;
}
.header-left { display:flex; align-items:center; gap:12px }
.header-title { font-size:18px; font-weight:700; color:var(--gray-900) }
.header-subtitle { font-size:13px; color:var(--gray-500) }
.header-right { display:flex; align-items:center; gap:12px }

/* ===== Page Content ===== */
.page-content { padding:24px; flex:1 }
.page-header { margin-bottom:24px }
.page-header h1 { font-size:22px; font-weight:700; color:var(--gray-900) }
.page-header p { color:var(--gray-500); font-size:14px; margin-top:4px }

/* ===== Stat Cards ===== */
.stats-grid {
  display: grid; gap:16px;
  grid-template-columns: repeat(auto-fill,minmax(200px,1fr));
  margin-bottom:24px;
}
.stat-card {
  background:#fff; border-radius:var(--radius-lg);
  padding:20px; box-shadow:var(--shadow);
  border-left:4px solid transparent;
  position:relative; overflow:hidden;
}
.stat-card.blue   { border-color:var(--primary) }
.stat-card.green  { border-color:var(--success) }
.stat-card.amber  { border-color:var(--warning) }
.stat-card.purple { border-color:var(--purple) }
.stat-card .stat-icon {
  position:absolute; top:16px; right:16px; font-size:28px; opacity:.15;
}
.stat-card .stat-label { font-size:12px; font-weight:600; color:var(--gray-500); text-transform:uppercase; letter-spacing:.04em }
.stat-card .stat-value { font-size:28px; font-weight:700; color:var(--gray-900); margin:6px 0 2px; line-height:1 }
.stat-card .stat-sub { font-size:12px; color:var(--gray-500) }

/* ===== Cards ===== */
.card {
  background:#fff; border-radius:var(--radius-lg);
  box-shadow:var(--shadow); overflow:hidden;
}
.card-header {
  padding:16px 20px; border-bottom:1px solid var(--gray-100);
  display:flex; align-items:center; justify-content:space-between; gap:12px;
}
.card-title { font-size:15px; font-weight:700; color:var(--gray-900) }
.card-sub { font-size:13px; color:var(--gray-500) }
.card-body { padding:20px }
.card-footer { padding:12px 20px; border-top:1px solid var(--gray-100); background:var(--gray-50) }

/* ===== Tables ===== */
.table-wrap { overflow-x:auto }
table { width:100%; border-collapse:collapse; font-size:14px }
thead th {
  padding:10px 16px; text-align:left;
  font-size:11px; font-weight:700; color:var(--gray-500);
  text-transform:uppercase; letter-spacing:.05em;
  background:var(--gray-50); border-bottom:1px solid var(--gray-200);
}
tbody tr {
  border-bottom:1px solid var(--gray-100);
  transition:background var(--transition);
}
tbody tr:last-child { border-bottom:none }
tbody tr:hover { background:var(--gray-50) }
tbody td { padding:12px 16px; color:var(--gray-700); vertical-align:middle }
.td-primary { font-weight:600; color:var(--gray-900) }
.td-mono { font-family:monospace; font-size:13px }

/* ===== Badges ===== */
.badge {
  display:inline-flex; align-items:center; gap:4px;
  padding:3px 10px; border-radius:20px; font-size:12px; font-weight:600;
}
.badge-active,.badge-confirmed  { background:#dcfce7; color:#15803d }
.badge-pending                  { background:#fef9c3; color:#92400e }
.badge-closed,.badge-cancelled  { background:var(--gray-100); color:var(--gray-600) }
.badge-waiting                  { background:#fce7f3; color:#9d174d }
.badge-facebook                 { background:#dbeafe; color:#1d4ed8 }
.badge-line                     { background:#dcfce7; color:#15803d }
.badge-owner                    { background:var(--purple-light); color:var(--purple) }
.badge-dealer                   { background:var(--primary-light); color:var(--primary-dark) }
.badge-dot { width:6px; height:6px; border-radius:50%; background:currentColor }

/* ===== Buttons ===== */
.btn {
  display:inline-flex; align-items:center; gap:6px;
  padding:8px 16px; border-radius:var(--radius);
  font-size:14px; font-weight:600; border:none; transition:all var(--transition);
  white-space:nowrap;
}
.btn:disabled { opacity:.5; cursor:not-allowed }
.btn-primary { background:var(--primary); color:#fff }
.btn-primary:hover { background:var(--primary-dark); text-decoration:none }
.btn-secondary { background:var(--gray-100); color:var(--gray-700); border:1px solid var(--gray-200) }
.btn-secondary:hover { background:var(--gray-200); text-decoration:none }
.btn-danger { background:var(--danger); color:#fff }
.btn-danger:hover { background:#b91c1c; text-decoration:none }
.btn-success { background:var(--success); color:#fff }
.btn-success:hover { background:#15803d; text-decoration:none }
.btn-ghost { background:none; color:var(--primary); border:1px solid var(--primary) }
.btn-ghost:hover { background:var(--primary-light); text-decoration:none }
.btn-sm { padding:5px 10px; font-size:12px }
.btn-lg { padding:11px 24px; font-size:15px }
.btn-icon { padding:8px; border-radius:var(--radius); background:var(--gray-100); color:var(--gray-600); border:none }
.btn-icon:hover { background:var(--gray-200) }

/* ===== Forms ===== */
.form-group { margin-bottom:16px }
.form-row { display:grid; gap:16px; grid-template-columns:1fr 1fr }
label { display:block; font-size:13px; font-weight:600; color:var(--gray-700); margin-bottom:6px }
.form-hint { font-size:12px; color:var(--gray-500); margin-top:4px }
input[type=text],input[type=email],input[type=password],input[type=number],
select, textarea {
  width:100%; padding:9px 12px;
  border:1px solid var(--gray-300); border-radius:var(--radius);
  font-size:14px; color:var(--gray-800); background:#fff;
  transition:border-color var(--transition), box-shadow var(--transition);
  outline:none;
}
input:focus,select:focus,textarea:focus {
  border-color:var(--primary); box-shadow:0 0 0 3px rgba(59,130,246,.1);
}
textarea { resize:vertical; min-height:100px }
.input-group { position:relative }
.input-group-icon { position:absolute; left:10px; top:50%; transform:translateY(-50%); color:var(--gray-400) }
.input-group input { padding-left:32px }

/* ===== Search & Filter Bar ===== */
.filter-bar {
  display:flex; align-items:center; gap:10px; flex-wrap:wrap; margin-bottom:16px;
}
.search-input { flex:1; min-width:200px; max-width:320px }

/* ===== Modal ===== */
.modal-overlay {
  display:none; position:fixed; inset:0; background:rgba(0,0,0,.45);
  z-index:500; align-items:center; justify-content:center; padding:16px;
}
.modal-overlay.open { display:flex }
.modal {
  background:#fff; border-radius:var(--radius-lg);
  box-shadow:var(--shadow-lg); width:100%; max-width:520px;
  max-height:90vh; overflow-y:auto; animation:modalIn .2s ease;
}
.modal-lg { max-width:720px }
@keyframes modalIn { from { opacity:0; transform:scale(.97) } to { opacity:1; transform:scale(1) } }
.modal-header {
  padding:20px 24px 16px; border-bottom:1px solid var(--gray-100);
  display:flex; align-items:center; justify-content:space-between;
}
.modal-header h3 { font-size:17px; font-weight:700 }
.modal-close { background:none; border:none; font-size:22px; color:var(--gray-400); line-height:1; padding:2px }
.modal-close:hover { color:var(--gray-700) }
.modal-body { padding:20px 24px }
.modal-footer {
  padding:16px 24px; border-top:1px solid var(--gray-100);
  display:flex; justify-content:flex-end; gap:10px; background:var(--gray-50);
}

/* ===== Login Screen ===== */
.login-screen {
  min-height:100vh; display:flex; align-items:center; justify-content:center;
  background:linear-gradient(135deg,#1e293b 0%,#0f172a 100%); padding:16px;
}
.login-card {
  background:#fff; border-radius:var(--radius-lg);
  box-shadow:var(--shadow-lg); width:100%; max-width:400px; padding:40px;
}
.login-logo { text-align:center; margin-bottom:32px }
.login-logo .logo-big {
  width:64px; height:64px; background:var(--primary);
  border-radius:16px; display:flex; align-items:center; justify-content:center;
  font-size:32px; color:#fff; margin:0 auto 12px;
}
.login-logo h1 { font-size:22px; font-weight:800; color:var(--gray-900) }
.login-logo p { font-size:14px; color:var(--gray-500); margin-top:4px }
.login-card .form-group { margin-bottom:20px }
.login-btn { width:100%; justify-content:center; padding:12px }
.login-error { background:var(--danger-light); color:var(--danger); border-radius:var(--radius); padding:10px 14px; font-size:13px; margin-bottom:16px; display:none }
.login-error.show { display:block }

/* ===== Alert / Toast ===== */
.toast {
  position:fixed; bottom:24px; right:24px; z-index:1000;
  background:var(--gray-900); color:#fff; padding:12px 18px;
  border-radius:var(--radius); box-shadow:var(--shadow-lg);
  font-size:14px; font-weight:500; max-width:320px;
  animation:toastIn .25s ease; display:flex; align-items:center; gap:8px;
}
.toast.success { background:var(--success) }
.toast.error   { background:var(--danger) }
@keyframes toastIn { from { opacity:0; transform:translateY(12px) } to { opacity:1; transform:translateY(0) } }

/* ===== Empty State ===== */
.empty-state { text-align:center; padding:60px 20px; color:var(--gray-500) }
.empty-state .empty-icon { font-size:48px; margin-bottom:12px; opacity:.4 }
.empty-state p { font-size:15px }
.empty-state .empty-hint { font-size:13px; margin-top:6px }

/* ===== Loading ===== */
.loading { text-align:center; padding:40px; color:var(--gray-400) }
.spinner {
  width:32px; height:32px; border:3px solid var(--gray-200);
  border-top-color:var(--primary); border-radius:50%;
  animation:spin .6s linear infinite; margin:0 auto 12px;
}
@keyframes spin { to { transform:rotate(360deg) } }

/* ===== Preview Chat ===== */
.chat-preview {
  background:var(--gray-100); border-radius:var(--radius-lg);
  padding:16px; min-height:200px; max-height:320px; overflow-y:auto;
  display:flex; flex-direction:column; gap:10px;
}
.chat-bubble {
  max-width:80%; padding:10px 14px; border-radius:14px; font-size:14px; line-height:1.5;
}
.chat-bubble.user {
  background:var(--primary); color:#fff; border-radius:14px 14px 4px 14px; align-self:flex-end;
}
.chat-bubble.agent {
  background:#fff; color:var(--gray-800); border-radius:14px 14px 14px 4px; box-shadow:var(--shadow-sm);
}

/* ===== Page Role Header ===== */
.role-banner {
  background:linear-gradient(135deg,var(--primary),var(--purple));
  color:#fff; padding:16px 20px; border-radius:var(--radius-lg);
  margin-bottom:20px; display:flex; align-items:center; gap:12px;
}
.role-banner .banner-icon { font-size:32px }
.role-banner h2 { font-size:16px; font-weight:700 }
.role-banner p { font-size:13px; opacity:.85 }

/* ===== Tabs ===== */
.tabs { display:flex; gap:0; border-bottom:2px solid var(--gray-200); margin-bottom:20px }
.tab-btn {
  padding:10px 18px; font-size:14px; font-weight:600; background:none; border:none;
  color:var(--gray-500); border-bottom:2px solid transparent; margin-bottom:-2px;
  transition:all var(--transition);
}
.tab-btn.active { color:var(--primary); border-bottom-color:var(--primary) }
.tab-btn:hover { color:var(--gray-700) }
.tab-panel { display:none }
.tab-panel.active { display:block }

/* ===== Responsive ===== */
@media (max-width:768px) {
  .sidebar { transform:translateX(-100%); transition:transform .25s ease }
  .sidebar.open { transform:translateX(0) }
  .main-content { margin-left:0 }
  .header { padding:0 16px }
  .page-content { padding:16px }
  .form-row { grid-template-columns:1fr }
  .stats-grid { grid-template-columns:1fr 1fr }
  .menu-toggle { display:flex !important }
}
.menu-toggle {
  display:none; background:none; border:none;
  font-size:22px; color:var(--gray-600); padding:4px;
}
.overlay-backdrop {
  display:none; position:fixed; inset:0; background:rgba(0,0,0,.4); z-index:150;
}
.overlay-backdrop.open { display:block }

/* ===== Utility ===== */
.mt-0{margin-top:0}.mt-1{margin-top:4px}.mt-2{margin-top:8px}.mt-3{margin-top:12px}.mt-4{margin-top:16px}
.mb-3{margin-bottom:12px}.mb-4{margin-bottom:16px}.mb-6{margin-bottom:24px}
.text-sm{font-size:13px}.text-xs{font-size:12px}.text-muted{color:var(--gray-500)}
.text-right{text-align:right}.text-center{text-align:center}
.font-bold{font-weight:700}.font-semibold{font-weight:600}
.d-flex{display:flex}.align-center{align-items:center}.justify-between{justify-content:space-between}
.gap-2{gap:8px}.gap-3{gap:12px}.flex-1{flex:1}
.w-full{width:100%}.hidden{display:none !important}
.truncate{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.justify-end{justify-content:flex-end}
.text-danger{color:var(--danger)}

/* ===== Modal overlay fix ===== */
.modal { position:relative; z-index:510 }
.modal-overlay { position:fixed; inset:0; background:rgba(0,0,0,.45); z-index:500; display:flex; align-items:center; justify-content:center; padding:16px }
.modal { display:none }
.modal.open { display:block; position:fixed; inset:0; z-index:510; display:flex; align-items:center; justify-content:center; padding:16px; background:rgba(0,0,0,.45) }
.modal.open .modal-box { background:#fff; border-radius:var(--radius-lg); box-shadow:var(--shadow-lg); width:100%; max-width:520px; max-height:90vh; overflow-y:auto; animation:modalIn .2s ease; position:relative; z-index:520 }
.modal-title { font-size:17px; font-weight:700; color:var(--gray-900) }

/* ===== Status filter ===== */
.status-filter-wrap { display:flex; gap:6px; flex-wrap:wrap }
.status-btn {
  padding:5px 14px; border-radius:20px; font-size:13px; font-weight:600;
  background:var(--gray-100); color:var(--gray-600); border:1px solid var(--gray-200);
  transition:all var(--transition);
}
.status-btn:hover { background:var(--gray-200) }
.status-btn.active { background:var(--primary); color:#fff; border-color:var(--primary) }

/* ===== Page count badge ===== */
.badge-count { background:var(--primary-light); color:var(--primary-dark); font-weight:700; padding:3px 10px; border-radius:20px; font-size:13px }

/* ===== Search wrap ===== */
.search-wrap { flex:1; max-width:280px }
.search-wrap .search-input { width:100%; padding:7px 12px; border:1px solid var(--gray-300); border-radius:var(--radius); font-size:13px }

/* ===== Grid 2 col ===== */
.grid-2col { display:grid; grid-template-columns:1fr 1fr; gap:20px }
@media(max-width:900px){ .grid-2col { grid-template-columns:1fr } }

/* ===== Agent Config Preview ===== */
.agent-greeting-preview {
  display:flex; align-items:flex-start; gap:10px; margin-bottom:16px;
  padding:12px; background:var(--gray-50); border-radius:var(--radius);
}
.agent-avatar { width:36px; height:36px; background:var(--primary); border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:18px; flex-shrink:0 }
.agent-greeting-bubble { background:#fff; border:1px solid var(--gray-200); padding:10px 14px; border-radius:14px 14px 14px 4px; font-size:14px; color:var(--gray-800); box-shadow:var(--shadow) }

/* ===== Chat preview wrap ===== */
.chat-preview-wrap { display:flex; flex-direction:column; gap:10px; min-height:140px }

/* ===== Form check ===== */
.form-check { display:flex; align-items:center; gap:8px; cursor:pointer }
.form-check input[type=checkbox] { width:16px; height:16px; cursor:pointer }

/* ===== Form label ===== */
.form-label { display:block; font-size:13px; font-weight:600; color:var(--gray-700); margin-bottom:6px }

/* ===== Misc ===== */
/* ===== Extra stat card colors ===== */
:root {
  --teal: #0d9488; --teal-light: #f0fdfa;
  --indigo: #4f46e5; --indigo-light: #eef2ff;
}
.stat-card.teal   { border-color: var(--teal) }
.stat-card.indigo { border-color: var(--indigo) }

/* ===== btn-warning ===== */
.btn-warning { background: var(--warning); color: #fff }
.btn-warning:hover { background: #b45309; text-decoration: none }

/* ===== Conversation cards ===== */
.conv-card {
  background: #fff;
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-lg);
  padding: 16px 20px;
  margin-bottom: 8px;
  transition: box-shadow var(--transition), border-color var(--transition);
}
.conv-card:hover { box-shadow: var(--shadow-md); border-color: var(--gray-300) }
.conv-card-main { display:flex; align-items:flex-start; gap:14px; margin-bottom:12px }
.conv-avatar {
  width:44px; height:44px; border-radius:50%;
  background:var(--primary); color:#fff;
  display:flex; align-items:center; justify-content:center;
  font-size:18px; font-weight:700; flex-shrink:0;
}
.conv-avatar-paused { background:var(--warning) }
.conv-avatar-closed { background:var(--gray-400) }
.conv-info { flex:1; min-width:0 }
.conv-name  { font-size:15px; font-weight:700; color:var(--gray-900) }
.conv-phone { font-size:12px; color:var(--gray-500); margin:2px 0; font-family:monospace }
.conv-last-msg {
  font-size:13px; color:var(--gray-600);
  white-space:nowrap; overflow:hidden; text-overflow:ellipsis; max-width:400px;
  font-style:italic;
}
.conv-meta { display:flex; flex-direction:column; align-items:flex-end; gap:4px; flex-shrink:0 }
.conv-time  { font-size:12px; color:var(--gray-400) }
.conv-msg-count { font-size:11px; color:var(--gray-400) }
.conv-status-badge { font-size:11px; font-weight:700; padding:2px 8px; border-radius:12px }
.conv-status-active { background:#dcfce7; color:#15803d }
.conv-status-paused { background:#fef3c7; color:#92400e }
.conv-status-closed { background:var(--gray-100); color:var(--gray-500) }
.conv-actions { display:flex; gap:8px; justify-content:flex-end; padding-top:10px; border-top:1px solid var(--gray-100) }

/* ===== Conv stats bar ===== */
.conv-stats-bar { display:flex; gap:12px; flex-wrap:wrap; margin-bottom:12px }
.conv-stat-pill { display:flex; align-items:center; gap:6px; padding:6px 14px; background:#fff; border:1px solid var(--gray-200); border-radius:20px; font-size:13px; font-weight:600 }
.pill-dot { width:8px; height:8px; border-radius:50%; flex-shrink:0 }
.pill-dot.green { background:var(--success) }
.pill-dot.amber { background:var(--warning) }
.pill-dot.gray  { background:var(--gray-400) }

/* ===== Chat thread (modal) ===== */
.chat-thread {
  max-height: 420px; overflow-y:auto;
  display:flex; flex-direction:column; gap:14px;
  padding:20px 24px;
}
.chat-msg { display:flex; gap:10px; align-items:flex-start }
.chat-msg.user { flex-direction:row-reverse }
.chat-msg-avatar {
  width:32px; height:32px; border-radius:50%;
  background:var(--primary); color:#fff;
  display:flex; align-items:center; justify-content:center;
  font-size:15px; flex-shrink:0;
}
.chat-msg.user .chat-msg-avatar { background:var(--gray-300); color:var(--gray-700) }
.chat-msg-bubble {
  max-width:75%; padding:10px 14px; border-radius:14px;
  font-size:13px; line-height:1.6; white-space:pre-wrap;
}
.chat-msg.user      .chat-msg-bubble { background:var(--primary); color:#fff; border-radius:14px 14px 4px 14px }
.chat-msg.assistant .chat-msg-bubble { background:var(--gray-100); color:var(--gray-800); border-radius:14px 14px 14px 4px }

/* ===== Chat customer strip ===== */
.chat-customer-strip { border-bottom:1px solid var(--gray-100) }

.text-success{color:var(--success)}.text-warning{color:var(--warning)}.text-primary{color:var(--primary)}
hr{border:none;border-top:1px solid var(--gray-200);margin:16px 0}

/* ===== Tester styles ===== */
.pill-dot.orange { background: #f97316 }
.conv-stat-pill-tester { border-color: #fed7aa; color: #c2410c }
.conv-card.is-tester { border-left: 3px solid #f59e0b }
.badge-tester {
  display:inline-flex; align-items:center;
  padding:1px 7px; border-radius:10px;
  font-size:11px; font-weight:700;
  background:#fef3c7; color:#92400e; border:1px solid #fcd34d;
}
.status-btn-tester { color:#92400e }
.status-btn-tester.active { background:#fef3c7; color:#92400e; border-color:#fcd34d }
.filter-divider { margin:0 4px; color:var(--gray-300); align-self:center }
.btn-outline-warning { background:#fff; color:#92400e; border:1px solid #fcd34d }
.btn-outline-warning:hover { background:#fef3c7; text-decoration:none }
.tester-stats-row { display:flex; gap:16px }
.tester-stat-box { flex:1; padding:12px; background:var(--gray-50); border-radius:var(--radius); text-align:center }
.tester-stat-num { font-size:28px; font-weight:800; color:var(--gray-900) }
.tester-list-item {
  display:flex; align-items:center; justify-content:space-between;
  padding:8px 4px; border-bottom:1px solid var(--gray-100);
}
.tester-list-item:last-child { border-bottom:none }
.danger-zone {
  border:1px solid #fee2e2; border-radius:var(--radius);
  padding:14px 16px; background:#fff5f5;
}
.text-danger { color: var(--danger) }